EU EUROPEAN UNION CUSTOMERS
The purchase of all our products give our customers from countries within the European Union a 24-month warranty period (12-month if VAT registered customers purchase) starting from the date of purchasing.
Manufacturer warranty usually does not include electrical parts, gasket and any other parts subject to normal weariness. More over the Manufacturer's warranty coverage will not be acknowledged in case of improper use or maintenance of the machine, not following the instructions, using the machine with no water in the boiler, and for lime deposit (in case of coffee machines).
In case of assistance under warranty it is necessary to ask Espresso Coffee Shop for a Return Authorization Policy contacting our customer service at support@espressocoffeeshop.com. The customer is required to pay shipping and handling charges to send the defective product to Espresso Coffee Shop. Espresso Coffee Shop will fix the product in warranty and will ship it back to the final customer free of charge. Products shipped without the RA given by Espresso Coffee Shop will be not accepted.
CUSTOMERS OUTSIDE THE EUROPEAN UNION
The purchase of all our products give our customers from countries outside the European Union a 12-month warranty period (12-month if VAT registered customers purchase) starting from the date of purchasing.
Manufacturer warranty usually does not include electrical parts, gasket and any other parts subject to normal weariness. More over the Manufacturer's warranty coverage will not be acknowledged in case of improper use or maintenance of the machine, not following the instructions, using the machine with no water in the boiler, and for lime deposit (in case of coffee machines).
In case of assistance under warranty it is necessary to ask Espresso Coffee Shop for a Return Authorization Policy contacting our customer service at support@espressocoffeeshop.com. The customer is required to pay shipping and handling charges to send the defective product to Espresso Coffee Shop. Espresso Coffee Shop will fix the product in warranty and will ship it back to the final customer free of charge. Products shipped without the RA given by Espresso Coffee Shop will be not accepted.
The final customer will be responsible for the shipping charges to Espresso Coffee Shop.
Espresso Coffee Shop will fix the product in warranty and will ship it back to the final customer free of charge.
Products shipped without the RA given by Espresso Coffee Shop will be not accepted.
Shipping Information
Please read carefully the following shipping instructions:
For additional information, please call EspressoCoffeeShop - Customer Relations +390499904445, or send an e-mail to support@espressocoffeeshop.com
Shipping instructions
- The order reference must be on the outside of the box.Espresso Coffee Shop does not accept packages without the original order reference on the outside of the box;
- Please drain boiler to prevent damage from freezing. Remove water supply and place machine in steam mode. Wait until machine reaches steaming temperature then turn machine off. Open steam knob and leave open until steam ceases;
- Remove all beans, grinds, and water;
- Do not send water tank, bean hopper, drip tray, dump box, or any covers. Do send brew group or portafilter;
- Make sure to package machine well. If packing peanuts are used, please place machine in a sealed plastic bag before putting it into the peanuts;
- We recommend insuring against shipping damage. EspressoCoffeeShop is not responsible for shipping damage;
- Turn around is 2-3 weeks (including shipping). If you need to call to find out the status, please refer to your order reference.
- Your machine will be returned to you via UPS or Fedex. We recommend using UPS or Fedex Sevice. If using regular Mail, please send with return receipt requested.
- Please cut the following label indicating where the merchandise must be returned and display it outside the shipping box:
Send to…
ATTN: ORDER REF _______________
Espresso Coffee Shop srl
Via San Benedetto 45/B
35037 Teolo -PD- ITALY
phone: +390499904445